Job Description
The Strategic Customer Success Manager at Samsara is responsible for delivering customer value by acting as a consultative partner to complex clients, helping them leverage IoT solutions to enhance their operations. This role involves collaboration with cross-functional teams to drive customer success, renewals, and expansions.
Key Responsibilities
- Drive customer success by enhancing safety, efficiency, and sustainability of operations with the IoT platform.
- Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers.
- Partner with cross-functional teams to drive progress on customer requests.
- Facilitate executive business reviews to align on goals and celebrate successes.
- Conduct workshops to understand customer operations and recommend workflow enhancements.
- Develop a deep understanding of the Samsara platform's capabilities and communicate them effectively.
- Serve as a mentor to the wider Customer Success team and champion Samsara's cultural principles.
Requirements
- 8 years of professional work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
- Bachelor's degree from a 4-year accredited university.
- Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
- Experience supporting or working with technical products and solutions.
- Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
- Candidates must currently reside in and be authorized to work in Canada.
Benefits & Perks
Compensation/salary range: 119,000 - 154,000 CAD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
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