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Strategic Customer Success Manager

Samsara
Posted February 2, 2025

Location not specified

Energy Management

CA$119,000 - CA$154,000

Full Time

Job Description

The Strategic Customer Success Manager at Samsara is responsible for delivering customer value by acting as a consultative partner to complex clients, helping them leverage IoT solutions to enhance their operations. This role involves collaboration with cross-functional teams to drive customer success, renewals, and expansions.

Responsibilities

  • Drive customer success by enhancing safety, efficiency, and sustainability of operations with the IoT platform.
  • Collaborate with customers to develop success plans, identify objectives, define metrics, and overcome barriers.
  • Partner with cross-functional teams to drive progress on customer requests.
  • Facilitate executive business reviews to align on goals and celebrate successes.
  • Conduct workshops to understand customer operations and recommend workflow enhancements.
  • Develop a deep understanding of the Samsara platform's capabilities and communicate them effectively.
  • Serve as a mentor to the wider Customer Success team and champion Samsara's cultural principles.

Requirements

  • 8 years of professional work experience, with recent experience in senior Customer Success, account management, or strategic consulting roles.
  • Bachelor's degree from a 4-year accredited university.
  • Strong priority management skills, emotional intelligence, and the ability to manage demanding, high-visibility positions.
  • Experience supporting or working with technical products and solutions.
  • Proven track record of building trust, effective communication, and driving change with stakeholders at all levels.
  • Candidates must currently reside in and be authorized to work in Canada.

Benefits

  • Compensation/salary range: 119,000 - 154,000 CAD
  • Flexible working model (remote and in-person options)
  • Health benefits
  • Employee-led charity fund (Samsara for Good)

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