Job Description
The Strategic Customer Success Manager at Samsara is responsible for partnering with top customers to understand their unique challenges and customize the IoT platform to enhance their operations. This role involves cross-functional collaboration, problem-solving, and building long-term relationships to drive customer success and satisfaction.
Key Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- Compose joint success plans with customers, outlining objectives, metrics, and timelines
- Orchestrate executive business reviews with customers and executive leadership
- Conduct workshops to analyze current operations and recommend workflow changes
- Deeply understand and explain the Samsara platform's capabilities to various businesses
- Serve as a mentor to the wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles
Requirements
- 6 years of experience in a Customer Success, account management, or strategic consulting role.
- Bachelor's degree from a 4-year institution.
- Enterprise SaaS experience preferred.
- Experience assisting or working with technical products.
- Solutions-oriented with strong problem solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Ability to demonstrate diplomacy, tact, and poise under pressure when working through customer issues.
Benefits & Perks
Compensation/salary range: 95,200 - 160,000 USD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
Ready to Apply?
Join Samsara and make an impact
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
