Strategic Customer Success Manager
SamsaraPosted February 7, 2025
Location not specified
Energy Management$95,200 - $160,000
Full Time
Job Description
The Strategic Customer Success Manager at Samsara is responsible for partnering with top customers to understand their unique challenges and customize the IoT platform to enhance their operations. This role involves cross-functional collaboration, problem-solving, and building long-term relationships to drive customer success and satisfaction.
Responsibilities
- •Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- •Compose joint success plans with customers, outlining objectives, metrics, and timelines
- •Orchestrate executive business reviews with customers and executive leadership
- •Conduct workshops to analyze current operations and recommend workflow changes
- •Deeply understand and explain the Samsara platform's capabilities to various businesses
- •Serve as a mentor to the wider Customer Success and Support teams
- •Champion and embed Samsara's cultural principles
Requirements
- •6 years of experience in a Customer Success, account management, or strategic consulting role.
- •Bachelor's degree from a 4-year institution.
- •Enterprise SaaS experience preferred.
- •Experience assisting or working with technical products.
- •Solutions-oriented with strong problem solving skills.
- •Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- •Ability to demonstrate diplomacy, tact, and poise under pressure when working through customer issues.
Benefits
- •Compensation/salary range: 95,200 - 160,000 USD
- •Flexible working model (remote and in-person options)
- •Health benefits
- •Employee-led charity fund (Samsara for Good)
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