Job Description
The role involves providing dedicated, high-level IT support to Samsara's executive leadership, ensuring seamless technical assistance, managing complex device and network issues, and proactively enhancing the overall technology experience for senior executives.
Key Responsibilities
- Serve as the primary IT support contact for C-suite executives and their assistants, ensuring rapid resolution of technical issues.
- Lead proactive executive support by anticipating needs, identifying trends, and creating solutions to prevent issues.
- Manage high-priority escalations from helpdesk teams and provide hands-on support for devices, AV setups, meetings, and onsite conference rooms.
- Document best practices and solutions in the knowledge base to facilitate knowledge sharing and continuous improvement.
- Collaborate with IT teams to deploy tools and services that enhance executive productivity and collaboration.
- Prioritize, manage, and close support tickets efficiently while identifying opportunities for process improvements.
Requirements
- Minimum of 5 years of experience in IT support, with at least 2 years directly supporting executive leadership C-level or VP in a fast-paced or high-growth environment.
- Proven Executive Support Experience providing dedicated, white-glove IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations.
- Deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks, including password resets and MFA, with the ability to build, map, and troubleshoot complex group rules using Okta Expression Language, and configuring and managing SSO, SAML, SCIM application integrations, and troubleshooting push groups.
- Expertise in supporting and troubleshooting mixed-OS environments including macOS, Windows, iOS, and Android, with experience using modern endpoint management MDM tools for device imaging, configuration, and security, and the ability to diagnose and explain complex, cross-device ecosystem issues.
- Strong administrative skills within Google Workspace, including performing email log searches, managing security policies, and building and maintaining quarantine rules and moderation groups.
- Bachelor’s degree in a technical field such as Computer Science, Information Systems, or equivalent hands-on experience and certifications.
- Enterprise-Level Network Troubleshooting skills, including diagnosing complex connectivity issues and experience with SASE cloud security platforms such as Zscaler, and troubleshooting a wide range of network problems including VPN, personal hotspots, and Wi-Fi networks.
- Administrative and high-level support experience for enterprise tools such as Zoom, Slack, and Google Workspace.
- Proactive problem-solving skills with an analytical mindset, including the ability to perform root cause analysis and implement sustainable, long-term solutions.
- Experience with scripting or automation tools such as Python, Bash, or PowerShell to streamline tasks or support workflows.
- Ability to deliver fast, accurate solutions in time-sensitive situations while maintaining a calm and composed presence under pressure.
- A proactive mindset with the ability to anticipate executive needs and eliminate recurring friction in the technology experience.
Benefits & Perks
Base salary range of $113,050 to $133,000 USD
Hybrid work schedule with in-office presence three days per week (Tuesday-Thursday) and remote work on Mondays and Fridays
Employee-led remote and flexible working arrangements
Health benefits
Total compensation package including bonus, variable pay, and restricted stock units (RSUs)
Opportunities for career development and advancement
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
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