Job Description
An onsite IT Specialist responsible for supporting and troubleshooting technology systems, managing hardware and access, and assisting with infrastructure projects to ensure smooth and secure operations within the Bengaluru office.
Key Responsibilities
- Troubleshoot and assist users with technology and access issues
- Manage a ticket queue and seek process improvements
- Complete onboarding tasks including provisioning hardware and managing system access
- Support hardware recovery and asset management
- Manage office endpoints such as printers, laptops, and conferencing equipment
- Support employee access to cloud infrastructure
- Collaborate on infrastructure projects and upgrades including network, security, and SaaS integrations
- Document IT policies and procedures
- Coordinate with teams for escalations and process enhancements
- Implement systems to enhance collaboration and productivity
- Deploy and manage tools and services to support workplace operations
Requirements
- A college degree in a technical program such as Computer Science, Information Systems, or other STEM field, or relevant job experience.
- Minimum 1 year of experience working onsite supporting employees in an IT environment.
- Experience with enterprise SaaS tools such as G Suite, Slack, Zoom, Okta, etc.
- Basic networking experience.
- Strong spoken and written language skills.
- Availability to work from 8:00 AM to 5:00 PM, Monday to Friday, with occasional off-hours support for urgent technical issues or special events.
- Support for hardware recovery and asset management, including managing office endpoints like printers, laptops, conferencing room equipment, and more.
- Managing employee access to Samsara’s cloud infrastructure.
- Supporting infrastructure projects and upgrades, including network connectivity, security audits, new SaaS roll-outs, integrations, scripting activities, etc.
- Documenting IT policies and procedures.
- Partnering with adjacent tiers and teams for escalations and process enhancements.
- Driving core operations that keep the company secure and productive.
- Deploying and managing systems that foster collaboration and productivity at scale.
- Planning and integrating tools and services that run the workplaces.
- Supporting the onboarding process, including ordering and provisioning laptops, client peripherals, telephony, and managing system access.
- Supporting hardware recovery and asset management.
- Supporting office endpoints like printers, laptops, conferencing room equipment, and more.
- Supporting and managing access to Samsara’s cloud infrastructure.
- Collaborating with IT Specialists on infrastructure projects and upgrades, including network connectivity, security audits, SaaS rollouts, integrations, scripting, etc.
- Documenting IT policies and procedures.
- Supporting the deployment and management of systems that enhance collaboration and productivity.
- Demonstrating a passion for learning and doing new things in a fast-paced environment.
- Affinity for working with all things electronic.
- Knowledge of Apple products such as MacBooks, iPhones, etc. (preferred but not mandatory).
- Experience with a ticketing system such as Zendesk, ServiceNow, etc.
- Ability to work in a physical office environment in Bengaluru, India, five days a week.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including in-person, hybrid, or remote options
Ready to Apply?
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