Job Description
A Software Engineer responsible for designing and developing customer experience platforms, integrating AI and data analytics to enhance customer feedback insights, and building scalable solutions within the Post-Sales Systems team at Samsara.
Key Responsibilities
- Design, build, and maintain Voice of the Customer (VOC) programs on the Qualtrics XM Platform, including surveys, automations, and dashboards.
- Develop and maintain integrations between Qualtrics and other systems like Salesforce, Zendesk, and Databricks using APIs and enterprise iPaaS platforms such as Workato.
- Manage the end-to-end development lifecycle of projects, from requirements gathering and solution design to implementation, testing, and deployment.
- Design and deploy AI-powered models to analyze unstructured customer feedback and identify key drivers of sentiment and friction points.
- Collaborate with stakeholders across Customer Success, Product, and Marketing to deliver data-driven insights to improve the customer journey.
Requirements
- 4 years of experience in Qualtrics administration and development, with deep expertise in the XM Platform, including survey design, workflow automation, and dashboard development
- 2 years of experience with text analytics platforms e.g., Qualtrics Discover, including building and tuning sentiment models from unstructured data
- 1 year of experience building and maintaining integrations using an enterprise iPaaS platform e.g., Workato, Zapier
- Proficiency in designing, developing, and consuming APIs to connect and automate processes across different platforms
- Strong logical and data modeling skills, with the ability to ingest and clean data from various sources to ensure data integrity
- Demonstrated ability to work autonomously and manage multiple projects from end-to-end, delivering high-quality results on schedule
Benefits & Perks
Competitive total compensation package including base salary, bonus, and equity (RSUs)
Remote and flexible working options
Health benefits
Ready to Apply?
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