Job Description
The role involves leading strategic projects to improve sales operations, driving cross-functional collaboration, managing change, and delivering measurable results to support the company's growth and customer success initiatives.
Key Responsibilities
- Lead program scoping, planning, and execution of strategic projects to improve customer and employee experience
- Collaborate with cross-functional leaders to scope projects, align objectives, and coordinate stakeholders
- Manage change initiatives within the Sales organization to support process improvements
- Measure project outcomes and report on results to drive continuous operational improvement
- Champion and embed company cultural principles across projects and teams
Requirements
- Bachelor's Degree from a 4 year institution
- 6-8 years of program management, management consulting, business operations or strategy experience, ideally in a SaaS environment or fast-paced technology consulting role
- Track record of launching transformational, cross-functional initiatives that measurably improve the customer experience and support scalability within the business
- Strong Program Management skills with expertise in end-to-end delivery i.e., framing the need, scope requirements, document project roadmaps, partnering with teams, defining KPIs and reporting out on results
- Ability to ramp up quickly on business priorities and derive insights from data to inform decisions
- Strong communication and written language skills including clear and concise documentation
- Proven track record of building trust and effectively partnering with a wide variety of stakeholders including executives, managers, front-line teammates and cross-functional partners
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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