Job Description
The role involves leading and managing the Sales Systems operations team to ensure system stability, operational excellence, and seamless integration across various business functions, while driving strategic initiatives to enhance the performance of the GTMS ecosystem in a hybrid work environment.
Key Responsibilities
- Ensure timely and effective resolution of incidents to minimize downtime.
- Identify and resolve recurring issues through root cause analysis and long-term solutions.
- Continuously evaluate and improve operational processes for efficiency and effectiveness.
- Collaborate with development, quality engineering, and other teams to ensure seamless operations and issue resolution.
- Maintain clear communication with stakeholders regarding operational performance and initiatives.
- Partner with Sales, Finance, Business Technology, and Product teams to ensure system integration and alignment with business strategy.
- Develop and implement strategies to enhance the performance and reliability of the GTMS ecosystem.
- Allocate resources effectively to support critical projects and team performance.
- Monitor and manage operational costs to ensure budget adherence.
- Oversee release management processes to ensure smooth deployments with minimal disruption.
- Lead and manage support teams, providing mentorship, training, and performance management.
- Identify, negotiate, and manage third-party vendor partnerships.
- Establish and track key performance indicators to measure success and identify improvement opportunities.
- Ensure systems comply with industry standards, legal requirements, and security best practices.
Requirements
- Bachelor's degree in Business, Computer Science, Information Technology, or related field; Master's degree preferred.
- At least 3 years of experience in leadership roles focusing on Sales systems such as Salesforce Sales Cloud and CPQ.
- Experience in managing Operations teams driving system stability and operational excellence.
- At least 3 years of Salesforce experience.
- Deep business acumen, with a strong understanding of CRM systems, integration tools, Quality Assurance, and analytics platforms.
- Advanced influencing and communication skills, with a strong executive presence.
- Exceptional strategic thinking and problem-solving skills.
- Excellent collaboration skills, with experience working closely with Sales and Channel teams.
- A customer-centric mindset, with a focus on delivering value and a great customer experience.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Hybrid work model (3 days in office, 2 days remote)
Opportunities for career development and growth
Inclusive work environment with accommodations for disabilities
Ready to Apply?
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