Job Description
A Quality Analyst role focused on monitoring and improving customer engagement and process compliance across sales and customer success teams, utilizing data analysis and quality assurance practices to enhance customer outcomes and operational efficiency.
Key Responsibilities
- Partner with leadership and stakeholders to improve customer outcomes
- Implement data monitoring systems and assess compliance
- Use business intelligence tools to identify opportunities for process and behavior improvements
- Monitor and evaluate customer interactions for quality and process adherence
- Drive projects to enhance behaviors, processes, tools, and training
- Collaborate with sales and operations teams to ensure quality program accountability
- Analyze data using tools like LLMs, Excel, Tableau to generate actionable insights
- Deliver insights on sales team engagement quality across segments and regions
Requirements
- Minimum of 4 years of experience in Sales, Enablement, Operations, Quality, Management Consulting, or Program Management, ideally in a SaaS environment or fast-paced IT consulting role.
- Proven track record launching transformational quality projects that measurably increase team productivity and customer outcomes.
- Ability to ramp up quickly on business priorities and derive insights from data.
- Excel at building trust and communicating effectively with a wide variety of stakeholders, including account reps, managers, and technical roles.
- Poise under pressure when working through issues in a fast-paced environment.
- Strong attention to detail and a knack for process improvement and documentation.
- Experience working with Gong and/or Salesforce.
- Possess project management or industry certifications, e.g., COPC, PMP.
Benefits & Perks
Competitive total compensation package with salary range of 85,680 to 129,600 USD annually
Employee-led remote and flexible working arrangements
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
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