Job Description
The Sales Operations Manager at Samsara is responsible for developing and implementing systems, processes, and policies to support the scaling of the sales organization, working closely with leadership to optimize operations, streamline workflows, and drive growth in a fast-paced, technology-driven environment.
Key Responsibilities
- Develop and execute change management strategies to support adoption of new tools, processes, and organizational structures.
- Partner with Sales Leadership to develop roadmaps and implement initiatives with clarity and impact.
- Optimize, redesign, and create innovative processes and policies to scale the global sales team effectively.
- Streamline systems and processes by collaborating with the Salesforce Systems team, including requirements gathering, UAT testing, and workflow enhancements.
- Assess, prioritize, and shape the future roadmap by evaluating requests and improvement opportunities based on business impact and effort.
- Design and implement operational metrics to identify inefficiencies, propose solutions, and uncover growth opportunities.
- Act as a strategic liaison between sales leadership and other departments to translate business needs into impactful initiatives.
Requirements
- Minimum of 5 years of experience in sales tools management or related roles.
- Proven success in managing tools for large sales teams with at least 1,200 users.
- Strong project management skills with experience in implementation and ROI measurement.
- Excellent communication and collaboration skills.
- Familiarity with CRM systems, sales automation tools, and productivity software.
- Bachelor’s degree in business, finance, economics, engineering, or a related field.
- In-depth Salesforce CPQ experience.
- Experience as a Salesforce Administrator is a plus but not required.
- Experience with Lead-to-Cash systems such as Netsuite, SAP, etc.
- Previous project or program management experience.
- Ability to develop and execute change management strategies supporting adoption of new tools, processes, and organizational structures.
- Ability to partner closely with Sales Leadership to develop roadmaps and land initiatives with clarity and impact.
- Ability to drive operational strategies by partnering with sales and cross-functional leaders to scale the sales team effectively, including process optimization, redesign, and creation of policies.
- Ability to streamline systems and processes by partnering with the Salesforce Systems team, delivering business requirements, leading UAT testing, enhancing workflows, and managing sales communications.
- Ability to assess, prioritize, and manage requests and improvement opportunities based on business impact and effort.
- Ability to design and implement operational metrics to identify inefficiencies, propose solutions, and unlock growth opportunities through quantitative and qualitative analysis.
- Ability to act as a strategic bridge between sales leadership and other departments to transform business needs into impactful initiatives.
- Familiarity with Lead-to-Cash systems such as Netsuite, SAP, etc.
- Familiarity with Product Management and Six Sigma is a plus.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Ready to Apply?
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