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Program Manager II - Customer Success Programs

Samsara
Location not specified
Full Time
Posted November 25, 2025
$83k - $112k
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Job Description

This role involves supporting the execution of strategic programs to improve sales productivity, streamline workflows, and drive adoption of go-to-market initiatives within Samsara's Customer Success organization, focusing on cross-functional collaboration, process optimization, and change management.

Key Responsibilities

  • Support program execution by driving progress on workstreams, tracking milestones, and identifying risks
  • Analyze and report outcomes by defining KPIs, collecting data, and delivering insights through dashboards and updates
  • Coordinate cross-functional meetings, follow-ups, and communications across sales, revenue operations, systems, and enablement teams
  • Maintain and improve documentation of processes and workflows
  • Support change management efforts by developing communication plans, FAQs, and enablement resources

Requirements

  • Bachelor's degree or equivalent practical experience.
  • 3 to 5 years of experience in project management, program management, sales operations, or business analysis.
  • Exposure to cross-functional program work and stakeholder communication.
  • Comfortable working in a remote environment and able to collaborate effectively across time zones.
  • Analytical skills with proficiency in Excel Sheets and basic data tools such as Looker, Tableau, or Salesforce reporting.
  • Excellent attention to detail and follow-through.
  • Familiarity with GTM systems such as Salesforce, NetSuite, Gong, etc.
  • Experience supporting change management or enablement efforts.
  • Certification or coursework in Agile, PMP, or similar methodologies.
  • Experience using AI-powered tools to enhance productivity, streamline program tasks, or uncover insights.

Benefits & Perks

Competitive total compensation package with a salary range of $83,002.50 to $111,600 USD annually
Employee-led remote and flexible working options
Health benefits

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