Job Description
The Operations Specialist supports order processing, inventory management, and issue resolution to ensure timely and accurate fulfillment of customer orders, collaborating with various teams to optimize operational efficiency in a fast-paced environment.
Key Responsibilities
- Process and ship customer orders accurately and promptly, including handling exchanges and communicating errors to the Sales team
- Respond to inquiries from Sales, Customer Success, Customer Support, and Finance teams within established SLAs
- Partner with the Inventory team to ensure inventory accuracy
- Troubleshoot and resolve system errors to ensure order fulfillment and issue resolution
- Coordinate with 3PL and shipping carriers to expedite orders and resolve shipment delays
- Identify opportunities for process improvements and collaborate on implementing new policies
- Maintain high standards of customer success and uphold company cultural principles
Requirements
- Candidates must have 1-2 years of experience in an Operations role, with experience in a similar industry.
- Candidates must have the ability to respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams within established SLA s.
- Candidates must have experience partnering with the Inventory team to ensure inventory accuracy.
- Candidates must be able to troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution.
- Candidates must be able to communicate with our 3PL to expedite orders and resolve shipment delays issues among shipping carriers.
- Candidates must demonstrate exceptional teamwork with the ability to meet tight deadlines, work well under pressure, and possess exceptional communication skills.
- Candidates must have a high level of adaptability in a rapidly evolving environment.
- Candidates must identify opportunities for process improvements, collaborate with cross-functional partners, and implement new process policies.
- Candidates must have intermediate skills in GSuite or MS Office.
- Candidates must be fluent in both English and Spanish, verbal and written.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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