Manager I, Customer Success Manager
SamsaraRemote
Internship
Posted August 10, 2026
$134k - $174k
Climate Technology
Remote
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Job Description
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
- Samsara’s Canada Scaled Customer Success team advises and guides our Scaled customer base, ensuring they implement and adopt Samsara, and continuously gain business value from our products using digital communications and self-serve resources. As the manager of the Scaled Customer Success team, you will improve our Scaled Customer Success motion, provide focused coaching for each team member, and be an inspiring leader who establishes an energizing team culture for the team.
- Hire, onboard, and develop a high-performing team of ICs and CSMs covering the Canada (Mid-Market) segment.
- Manage individual performance
- Deliver results across team KPIs and org level OKRs
- Identify and implement process-improvement opportunities; such as systems efficiency gains and leaning into data resulting in increased automation
- Lead from the front with a willingness to get hands dirty
Requirements
- 2+ years of experience managing a team
- Experience implementing a scaled (low touch) onboarding or account management program. SaaS experience preferred.
- This is a demanding position with high internal visibility that requires strong work ethic, prioritization, and high emotional intelligence
- Experience with a customer success CRM such as Gainsight or Totango
- Solutions-oriented with strong problem solving skills
- Comfort in a fast-paced, performance-based, and change-heavy environment
- Strong bias for action, the ability to think big, with insistence on high standards
- Bachelor’s degree from a 4-year institution
- Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
- Annual OTE Salary
- $134,172.50
- —
- $173,635 USD
Benefits & Perks
- At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
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