At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
The Select Customer Success team partners closely with Samsara’s enterprise customers to understand their business and unique challenges, advise them on how to best leverage the platform to meet their goals, and, ultimately, guide them to continuously realize business value from our solutions and services. We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
As a manager in Select CS, you will manage a team of CSMs while also enhancing and scaling our success motion. This role requires a blend of strategic thinking, strong leadership, and a passion for customer satisfaction to drive successful outcomes for our customers.
his is a remote position open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. An ideal candidate will be located in either Eastern or Central time-zones, and will have the ability to travel to the United States for necessary customer travel.
Ensure ongoing success and value realization for Samsara’s enterprise customers.
Define and execute long-term strategies for the Select Customer Success team that support Samsara’s commitment to providing excellent service.
Find and grow the next generation of CSMs at Samsara.
Keep executives informed of progress and advocate for change when needed.
Lead from the front with a willingness to get your hands dirty.
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Hire, develop, and lead an inclusive, engaged, and high-performing team.
Requirements
8+ years in Customer Success, account management, or consulting.
3+ years in management positions, including recruiting and retaining top talent.
Experience with $1M+ ACV customers.
Experience with Enterprise SaaS.
Ability to travel within the United States for customer meetings and events (up to 25%).
Experience in structured value delivery to achieve measurable business outcomes, utilizing a defined engagement methodology.
Exceptional executive stakeholder management and communications, emotional intelligence, and prioritization given customer VP+ engagement and internal visibility of this role, including Samsara’s C-suite.
Proven track record of building trust and communicating effectively with a wide variety of stakeholders from customer executives to day-to-day users of our solutions and internal teams such as Sales, Product and Engineering, and Finance.
Solutions-focused with strong problem-solving skills and a bias for action.
Ability to think big while also executing with excellence.
Self-starter who takes initiative and thrives in a fast-paced, change-heavy environment.
Diplomacy, tact, and poise under pressure when working through customer issues.
Demonstrated ability to foster an inclusive team environment that values diverse perspectives.
Bachelor's degree from a 4-year institution.
Led a team where each team member managed a portfolio of 8-20 accounts.
Experience using Gainsight.
Passion for going above and beyond the call of duty for their customers and team members.
Proven track record of partnering with account executives to develop and execute commercial expansion strategies.
Strong program management experience.
Strategic consulting experience.
Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence. Learn more about our total rewards and benefits below.
Annual OTE Salary
$125,902
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$169,280 USD
Benefits & Perks
At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
Ready to Apply?
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