Job Description
This role involves deploying and managing IoT solutions for mid-market customers across various industries, ensuring successful implementation, adoption, and ongoing customer success through technical guidance, training, and relationship building.
Key Responsibilities
- Ensure customer adoption and success with Samsara's IoT platform to improve safety, efficiency, and sustainability of operations
- Manage deployment of Samsara technology for Mid-Market customers to achieve quick time to value
- Create launch plans and roadmaps to increase product usage and engagement
- Track implementation progress, product adoption, and account health
- Conduct training sessions and demonstrate technology to customers across various use cases
- Manage multiple customer engagements simultaneously and collaborate cross-functionally to deliver exceptional customer experiences
- Deeply understand and explain the capabilities of the Samsara platform to diverse customer stakeholders
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Mid-Market SaaS experience preferred.
- Experience supporting or working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor's degree from a 4-year institution.
- Strong priority management skills and high emotional intelligence.
- Ability to juggle multiple customer engagements in parallel and work cross-functionally.
- Excellent customer-facing communication skills, with the ability to quickly understand a customer’s business and explain technology products to both executives and day-to-day users.
- Ability to create launch plans and a roadmap to increase product usage.
- Experience supporting or working with technical products.
- Ability to track implementation progress, participation, product adoption, and account health.
- Experience running training sessions and demonstrating technology solutions.
- Deep understanding of the Samsara platform’s capabilities and ability to explain them to customers of all types.
- Ability to champion, role model, and embed Samsara’s cultural principles including Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
- Ability to support or work with large and complex customer bases in B2B SaaS environments.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations available
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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