Job Description
This role involves deploying and managing IoT solutions for large enterprise customers across various industries, ensuring successful implementation, adoption, and ongoing customer success through technical guidance, training, and cross-functional collaboration.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations with Samsara's IoT platform
- Manage deployment of Samsara technology for large-scale customers to achieve quick value realization
- Create launch plans and roadmaps to increase product usage and adoption
- Track implementation progress, participation, and account health
- Conduct training sessions and demonstrate Samsara's technology to users and executives
- Handle multiple customer engagements simultaneously and collaborate cross-functionally to deliver exceptional customer experience
- Deeply understand and explain Samsara platform capabilities to diverse customer stakeholders
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving and project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering senior management, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action, the ability to think big, with insistence on high standards (preferred but not mandatory).
- Experience serving a large and complex customer base in B2B SaaS (preferred but not mandatory).
- PMP Certification (preferred but not mandatory).
Benefits & Perks
Annual Base Salary ranging from 88,979.55 to 119,636.36 USD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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