Job Description
This role involves managing the deployment and implementation of Samsara's IoT platform for customers, ensuring successful adoption, and supporting their operations to improve safety, efficiency, and sustainability across various industries.
Key Responsibilities
- Manage the deployment of Samsara technology to customers to ensure quick time to value
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions and demonstrate Samsara's technology to customers and users
- Work cross-functionally to deliver an exceptional customer experience
- Deeply understand and explain the Samsara platform's capabilities to customers
Requirements
- Minimum of 5 years of experience in Enterprise, Strategic, or Senior Implementation Consultant roles, Delivery Manager, Deployment Specialist, Engagement Manager, Senior Consultant, Scrum Master, or Project Manager.
- Enterprise SaaS experience preferred.
- Bilingual proficiency in Spanish and English, with strong spoken and written language skills for working with multiple teams and publishing documentation.
- Support or experience working with technical products.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of the software.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Candidate must be based in Mexico, or willing to relocate to Mexico (Monterrey or Guadalajara).
- Ability to manage high priority tasks and demonstrate high emotional intelligence.
- Strong bias for action, the ability to think big, and insistence on high standards.
- Experience serving a large and complex customer base in B2B SaaS.
- Thrives in an unstructured, fast-paced, and change-heavy environment.
- Experience working with different countries in the LATAM region (preferred but not required).
- Experience working in Tech Touch Engagements.
- Experience using Customer Success Platforms.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Inclusive work environment with accommodations for persons with disabilities
Flexible working model (remote, hybrid, or in-office options)
Ready to Apply?
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