Job Description
This role involves managing the deployment and adoption of Samsara's IoT solutions for large enterprise customers, ensuring successful implementation, training, and ongoing support to enhance their operational safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations with Samsara's IoT platform
- Manage deployment of Samsara technology for large-scale customers to achieve quick time to value
- Create launch plans and roadmaps to increase product usage
- Track implementation progress, product adoption, and account health
- Conduct training sessions and demonstrate technology to various user levels
- Handle multiple customer engagements simultaneously and collaborate cross-functionally
- Deeply understand and explain Samsara platform capabilities to customers
- Support and guide customers throughout onboarding, adoption, and renewal phases
Requirements
- Minimum of 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Strong priority management skills and high emotional intelligence to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem solving and project management skills.
- Excellent consultative skills with experience in end-to-end system implementations.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering senior management, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Strong bias for action and the ability to think big, with insistence on high standards.
- Experience serving a large and complex customer base in B2B SaaS.
- PMP Certification.
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations for disabilities
Flexible working model including remote, hybrid, or in-office options
Ready to Apply?
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