Job Description
The Enterprise Customer Success Manager at Samsara is responsible for partnering with top customers to enhance their operations using the IoT platform, addressing their unique challenges, and ensuring long-term success through strategic planning and collaboration across various teams.
Key Responsibilities
- Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
- Compose joint success plans with customers, outlining objectives, metrics, and timelines
- Orchestrate executive business reviews with customers and executive leadership
- Conduct workshops with customers to understand operations and recommend workflow changes
- Deeply understand the Samsara platform's capabilities and explain them to various businesses
- Serve as a mentor to the wider Customer Success and Support teams
- Champion and embed Samsara's cultural principles
Requirements
- 4 years of experience in a senior Customer Success, account management, or strategic consulting role.
- Enterprise SaaS experience preferred.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
Benefits & Perks
Compensation/salary range: 80,325 - 108,000 USD
Flexible working model (remote and in-person options)
Health benefits
Employee-led charity fund (Samsara for Good)
Ready to Apply?
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