Job Description
A leadership role overseeing Samsara's Sales Engineering team, responsible for building and managing technical sales support, developing strategies to scale operations, and ensuring the successful implementation of IoT solutions for customers across North America.
Key Responsibilities
- Build and lead the Mid Market Sales Engineering team across North America.
- Develop strategies and processes to enable the sales engineering organization to scale.
- Manage technical escalations related to presales activities, product issues, and feature requests.
- Engage in customer installations, testing, and usage of IoT hardware and sensors.
- Collaborate with cross-functional teams such as Product Management, Customer Success, and Support to deliver sales results.
- Partner with external technology providers and manage complex sales cycles.
- Drive product development based on feedback from sales, prospects, and customers.
- Manage organizational performance and implement process improvements.
Requirements
- A 4-year degree from an accredited university.
- At least 5 years of experience managing a technical team, ideally in a sales engineering capacity.
- Proven success in hiring, developing, and retaining leadership talent.
- Experience creating scalable and consistent feedback loops enabling the Management Team to participate in process improvements and scaling activities.
- Experience with Sales Engineering capacity planning based on Sales needs across different segments globally.
- Experience building processes and integrating software tools to measure organizational performance impact throughout the sales lifecycle.
- Experience driving product development based on input from Sales Leadership, prospects, and customers.
- Experience collaborating with internal cross-functional teams such as Product Management, Customer Success, Support, etc., to deliver results as part of the sales cycle.
- Success in managing relationships with external technology partners through complex sales cycles.
- Experience managing a Sales Engineering Team selling cloud-managed hardware product lines for at least 5 years.
- Understanding of vehicle diagnostic systems, including Controller Area Networks (CAN bus) and Power Take Off (PTO) applications.
- Ability to develop and lead an inclusive, engaged, and high-performing organization.
- Ability to develop strategies and processes that enable the Sales Engineering organization to scale, engaging leadership and stakeholders to build consensus.
- Ability to support technical escalations related to product issues, feature requests, etc., arising from presales activities.
- Experience supporting customer installation, testing, and usage of IoT hardware and sensors.
- Ability to develop a thorough understanding of IoT hardware and sensors, hands-on hardware installation strategies, managing data collection over carrier networks, and presenting cloud infrastructure solutions.
- Ability to build third-party system integrations via open APIs to ensure the best technical solutions for customers.
- Strong leadership skills to lead from the front in high-impact situations and serve as a thought leader and executive sponsor for key accounts.
- Excellent communication skills to engage with customers on how IoT can impact logistics management, workplace safety, fleet maintenance, asset management, and regulatory compliance.
- Ability to develop and lead a diverse team of Sales Engineers and manage organizational performance.
- Ability to develop and implement processes for organizational scaling and performance measurement throughout the sales lifecycle.
- Understanding of the importance of cultural principles such as customer success, building for the long term, adopting a growth mindset, inclusivity, and teamwork.
- Legal right to work in the U.S. and ability to work remotely without relocation assistance.
Benefits & Perks
Competitive total compensation package with an annual OTE range of $189,000 to $337,500 USD
Employee-led remote and flexible working options
Health benefits
Ready to Apply?
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