Apply Now
Application opens on company website
Job Description
The Safety Event Review Supervisor leads a team responsible for reviewing AI-detected safety events in a high-volume contact center, ensuring quality, performance, and safety standards are met to support fleet safety and operational efficiency.
Key Responsibilities
- Monitor daily SER queue health, agent availability, and ensure service levels and review quality targets are met.
- Maintain schedules, monitor time-off requests, and oversee agent attendance and productivity.
- Coach and educate specialists to achieve and sustain service levels and quality standards.
- Conduct regular quality audits and reviews, providing feedback and coaching to agents.
- Handle escalations, policy clarifications, and support agent needs on a daily basis.
- Perform quality checks on transactions to ensure high-quality safety event reviews.
- Lead hiring, development, and management of an inclusive, high-performing SER team.
- Support shift management, including scheduling for after-hours, weekends, and rotating shifts.
Requirements
- Minimum of 2 years of leadership experience as a supervisor in a high-volume contact center environment.
- A bachelor’s degree or equivalent expertise gained through practical experience in related fields.
- Strong understanding of the Behavioral Based Coaching Model including establishing effective goals through a SMART model or similar.
- Experience establishing expectations around development and performance management.
- Strong problem-solving and troubleshooting skills with the ability to exercise good judgment.
- Strong understanding of driving and traffic norms.
- Driver’s license is required.
- Experience in telematics, logistics, safety programs, safety management, or data tagging/video validation environment is preferred.
Benefits & Perks
Full-time 40-hour work week with 5x8 shift format, including potential after-hours, weekend, or rotating shifts
Employee-led remote and flexible working options
Health benefits
Competitive total compensation package
Opportunities for career development and growth
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
Join Samsara and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More at Samsara
More jobs at Samsara
Senior Business Value Strategist
Samsara
NEW
Not specified
Full Time
2d
$140k-212k
Chief of Staff, Head of Business Operations, People
Samsara
NEW
SF Bay Area
Full Time
2d
$149k-266k
Senior Manager, Enterprise Collections
Samsara
NEW
Not specified
Full Time
2d
$112k-160k
More jobs in Bengaluru, India
Field Marketing Manager, MENA & India
Use Insider
Bengaluru
Full Time
Oct 26
Partnership Manager - MENA & India
Use Insider
Bengaluru
Part Time
Oct 26
Partnership Manager - MENA & India
Use Insider
Bengaluru
Part Time
Oct 31