Customer Success Specialist - Commercial Mid-Market Collections
SamsaraRemote
Full Time
Posted March 30, 2026
Not Specified
Remote
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Job Description
The Customer Success Specialist - CML MM Collections is responsible for managing a global portfolio of customer accounts, focusing on billing, collections, and account health, while providing excellent customer service and resolving issues to support long-term customer retention and operational efficiency.
Key Responsibilities
- Manage a portfolio of global customer accounts, including billing, receivables, and service inquiries
- Serve as the primary contact for billing questions, contract renewals, cancellations, and account concerns
- Perform collections activities to ensure timely payment of current and past-due accounts
- Resolve customer issues and escalations impacting payment or account status
- Prioritize and manage a dynamic work queue with customer requests and follow-ups
- Deliver high-quality customer experience through clear communication and accurate account management
Requirements
- 1 to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
- Experience working in a fast-paced, high-volume environment, managing 20 cases per day via phone and email while handling escalated or time-sensitive customer interactions.
- Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
- Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
- Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
- Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
- Proficiency using macOS and experience working with ticketing or CRM systems such as Zendesk, Salesforce, Service Cloud, or NetSuite.
- Ability to work remotely from Mexico.
Benefits & Perks
Above-market total compensation through base salary, performance-based bonus, and equity
Flexible, employee-led remote work model
Comprehensive health and parental leave plans
Professional development stipend
Ready to Apply?
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