Customer Success Specialist - Commercial Mid-Market Collections

Samsara

Remote

Full Time

Posted March 30, 2026

Not Specified

Remote

~108 people viewed this recently

Apply Now

Application opens on company website

Job Description

The Customer Success Specialist - CML MM Collections is responsible for managing a global portfolio of customer accounts, focusing on billing, collections, and account health, while providing excellent customer service and resolving issues to support long-term customer retention and operational efficiency.

Key Responsibilities

Manage a portfolio of global customer accounts, including billing, receivables, and service inquiries
Serve as the primary contact for billing questions, contract renewals, cancellations, and account concerns
Perform collections activities to ensure timely payment of current and past-due accounts
Resolve customer issues and escalations impacting payment or account status
Prioritize and manage a dynamic work queue with customer requests and follow-ups
Deliver high-quality customer experience through clear communication and accurate account management

Requirements

1 to 3 years of experience in a customer-facing role within a contact center, customer success, or B2B collections environment.
Experience working in a fast-paced, high-volume environment, managing 20 cases per day via phone and email while handling escalated or time-sensitive customer interactions.
Knowledge of operational accounts receivable processes, including billing inquiries, past-due account management, and basic reconciliation concepts.
Strong problem-solving skills and critical thinking ability, with the capacity to follow established processes and contribute to scalable solutions.
Highly organized and self-disciplined, with exceptional attention to detail, follow-through, and the ability to meet deadlines and SLAs.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally with a wide range of customers and internal partners.
Proficiency using macOS and experience working with ticketing or CRM systems such as Zendesk, Salesforce, Service Cloud, or NetSuite.
Ability to work remotely from Mexico.