Job Description
The Strategic Customer Success Manager at Samsara is responsible for working closely with large fleet customers to understand their operational challenges, develop success plans, and ensure they maximize the value of Samsara's IoT platform to improve safety, efficiency, and sustainability.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations using Samsara's IoT platform
- Develop success plans with customers, defining objectives, metrics, and timelines to achieve business value
- Conduct executive business reviews to assess past successes and align on future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain Samsara platform capabilities to diverse business types
- Collaborate with cross-functional teams to address customer requests and drive progress
Requirements
- 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role
- Experience supporting Enterprise SaaS and or Fortune 500 companies
- Strong priority management and high emotional intelligence, with the ability to handle a demanding position with high internal visibility
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Customer travel is expected up to 25-40%
- Ability to support and serve large-scale business solutions at Fortune 500 companies
- Ability to thrive in an unstructured, fast-paced, and change-heavy environment
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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