Job Description
The Strategic Customer Success Manager at Samsara is responsible for building long-term relationships with large fleet customers, understanding their operational challenges, and advising on how to leverage Samsara's IoT platform to improve safety, efficiency, and sustainability. The role involves cross-functional collaboration, strategic planning, and providing tailored solutions to ensure customer success and growth.
Key Responsibilities
- Ensure customers increase safety, efficiency, and sustainability of operations using the IoT platform
- Develop success plans with customers, outlining objectives, metrics, and timelines
- Conduct executive business reviews to align on past successes and future goals
- Facilitate workshops to understand customer operations and recommend workflow improvements
- Deeply understand and explain the capabilities of the Samsara platform to various business types
- Collaborate with cross-functional teams to address customer requests and drive progress
Requirements
- Minimum of 6 years of work experience with most recent experience in a senior Customer Success, account management, or strategic consulting role.
- Experience supporting Enterprise SaaS and/or Fortune 500 companies.
- Strong priority management and high emotional intelligence, demonstrating the ability to handle a demanding position with high internal visibility.
- Experience supporting or working with technical products.
- Solutions-oriented with strong problem-solving skills.
- Proven track record of building trust, communicating effectively, and driving change with a wide variety of stakeholders including executives, Product and Engineering leadership, and day-to-day users of software.
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment.
- Diplomacy, tact, and poise under pressure when working through customer issues.
- Bachelor’s degree from a 4-year institution.
- Customer travel is expected up to 25-40%.
Benefits & Perks
Competitive total compensation package with salary range of $97,282.50 to $147,150 USD
Employee-led remote and flexible working arrangements
Health benefits
Opportunities for travel up to 25-40%
Inclusive work environment with accommodations for persons with disabilities
Ready to Apply?
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