Job Description
The Customer Success Manager at Samsara is responsible for working closely with top customers to understand their operations, customize IoT solutions, and ensure long-term success by improving safety, efficiency, and sustainability of their physical operations.
Key Responsibilities
- Ensure customer success by increasing safety, efficiency, and sustainability of their operations using the IoT platform.
- Develop and execute joint success plans with customers, including objectives, metrics, and timelines.
- Conduct executive business reviews to assess past successes and align on future goals.
- Facilitate workshops to understand customer operations and recommend workflow improvements.
- Deeply understand and explain the capabilities of the Samsara platform to diverse business types.
- Mentor and support the Customer Success and Support teams.
- Build and maintain strong relationships with internal and external stakeholders, including executives and operational teams.
Requirements
- 2-4 years of experience in a customer success, account management, sales, or strategic consulting role
- Enterprise SaaS experience preferred
- Experience supporting or working with technical products
- Solutions-oriented with strong problem-solving skills
- Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders including executives, Sales, Product, Support, and Engineering leadership, as well as day-to-day users of our software
- Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
- Strong bias for action, the ability to think big, with insistence on high standards (preferred)
- Experience serving and supporting large-scale business solutions at Fortune 500 companies (preferred)
- Ability to support or work with technical products
- Excellent priority management and high emotional intelligence
Benefits & Perks
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Opportunities for career growth and autonomy
Inclusive work environment with accommodations for disabilities
Flexible working model including remote, hybrid, and in-office options
Ready to Apply?
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