Bilingual Customer Support Specialist
SamsaraRemote
Internship
Posted July 22, 2026
$43k - $58k
Climate Technology
Remote
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Job Description
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams.
Key Responsibilities
- Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email.
- This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
- Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services.
- Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency.
- Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills.
- Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution.
- Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes.
- Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders.
- Proactively improve customer support processes and contribute to the development of best practices and training materials for the team.
- Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.
Requirements
- 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions.
- Full bilingual proficiency (English/Spanish) is a must.
- Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles.
- Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism.
- Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams.
- Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects.
- Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service.
- Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills.
- Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies.
- Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business.
- Experience supporting telematics systems, ELDs, and hours of service compliance.
- Proven ability to mentor and coach peers to improve team performance and individual growth.
- Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions.
- Considered a Plus: Multilingual skills in French or German
- The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.
- Annual Base Salary
- $43,435
- —
- $58,400 USD
Benefits & Perks
- At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time.
- Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here.
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