Job Description
The role involves managing and optimizing Atlassian tools like JIRA and Confluence to support operational efficiency, system security, and user training within Samsara's IT team, primarily supporting remote work in Canada.
Key Responsibilities
- Administer, manage, and enhance JIRA and Confluence instances, including setup, configuration, and maintenance
- Develop and manage complex JIRA workflows, fields, dashboards, and reports to meet business requirements
- Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency
- Own JIRA scale strategy and drive related initiatives
- Provide training and support to JIRA and Confluence users on best practices
- Integrate JIRA projects with other tools and software to create seamless workflows
- Maintain system security, stability, and access controls
- Perform upgrades, migrations, and plugin installations from start to finish
- Analyze and improve system performance metrics for scalability and effectiveness
- Document configurations, procedures, and troubleshooting guidelines
Requirements
- Work Pacific Timezone, between 8 30AM to 5 30PM PT.
- Reside in Canada, as this is a remote position open to candidates residing in Canada only.
- Administer, manage, and enhance JIRA and Confluence instances, including setup, configuration, and maintenance.
- Develop and manage complex JIRA workflows, fields, dashboards, and reports to meet business requirements.
- Collaborate with cross-functional teams to design and implement solutions that improve operational efficiency.
- Own the JIRA scale strategy and drive initiatives related to it.
- Provide training and support to JIRA and Confluence users, ensuring best practices in bug tracking, issue tracking, and project management.
- Integrate JIRA projects with other tools and software to create a seamless workflow.
- Maintain system security, stability, and access controls for JIRA and Confluence.
- Perform upgrades, migrations, and plugin installations, managing them from start to finish.
- Analyze and improve performance metrics to ensure scalability and effectiveness of JIRA and Confluence systems.
- Document configurations, procedures, and troubleshooting guidelines related to JIRA and Confluence.
- Seek opportunities to improve workflows with an emphasis on continuous improvement and process optimization.
- Drive core operations that keep the company secure and productive.
- Champion, role model, and embed Samsara’s cultural principles: Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team.
- Hold a college degree in a technical program such as Computer Science, Information Systems, or other STEM field.
- Have at least 5 years of experience working as an Atlassian Admin role.
- Possess strong spoken and written language skills.
Benefits & Perks
Annual Base Salary: 88,825 - 104,500 CAD
Performance-based bonus variable pay
Equity for eligible roles
Flexible, employee-led remote work model
Professional development stipend
Comprehensive health plans
Parental leave plans
Ready to Apply?
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