IT Service Delivery Analyst

In this role, you will provide timely and effective support through the IT ticketing system, ensuring tickets are properly triaged, documented, updated, and resolved or escalated as needed. You will use remote support and monitoring tools to assist end users, maintain software and hardware asset records, and support the deployment of technology across the organization. You will also help create training materials, answer frequently asked questions, and provide technical assistance to employees with varying levels of technical comfort. Working closely with the IT Service Delivery Lead and the broader IT team, you will help identify technical needs, support repeatable processes, and contribute to a strong internal service culture.

• BS/BA preferred; GED required
• Five years of experience in a front-line customer service environment supporting technology
• Strong communication and customer service skills
• Experience supporting employees across varying levels of technical proficiency
• Demonstrated success delivering strong customer service in a technology support environment