Senior Manager - Service Engineer, Energy Storage
Redwood MaterialsSan Francisco, California
Full Time
Posted September 16, 2026
$123k - $175k· Est.
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Job Description
Redwood is localizing a global battery supply chain that seamlessly integrates recovery, reuse, and recycling — keeping critical minerals in circulation and driving the energy transition.
Key Responsibilities
- Redwood Materials is seeking a Senior Manager, Field Service Engineering & Technical Operations to build, lead, and scale our Service Engineering department for our expanding Battery Energy Storage System (BESS) product line . In this role, you will transition the team from hands-on escalation support to a structured, high-performing organization .
- You will own the technical operational boundary between field operations and core engineering—establishing Tier-2/Tier-3 support frameworks, defining O&M handoff protocols, and driving root-cause engineering solutions straight into product design . The ideal leader combines technical depth in power electronics and energy storage with a track record of scaling service engineering organizations in fast-paced startup environments .
- Team Leadership & Organizational Growth: Recruit, mentor, and scale a multi-tiered team of Service Engineers providing advanced technical support across deployed BESS assets .
- Escalation & Operational Governance: Define clear SLAs, handoff criteria, and escalation thresholds between Operations & Maintenance (O&M), Service Engineering, and core Product/R&D Engineering teams .
- System Failure Analysis & Root Cause: Lead complex technical investigations across electrical, thermal, controls, software, and power conversion systems (PCS/inverters) .
- Design for Serviceability & Feedback Loops: Translate field telemetry and failure data into actionable product requirements to directly influence next-generation system reliability and maintainability .
- Technical Knowledge & Field Training: Oversee the development of enterprise service documentation, decision trees, service bulletins, and upskilling programs for field technicians .
Requirements
- Education: Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, Systems Engineering, or a related field .
- Experience: 10+ years supporting complex electromechanical, power electronics, or renewable energy infrastructure (BESS, solar, grid-scale systems) , with 3+ years in a direct engineering management or team lead role .
- Technical Mastery: Deep operational knowledge of BESS architecture, including energy management systems (EMS), battery management systems (BMS), PCS, protection systems, and thermal controls .
- Framework Experience: Proven history designing and managing structured escalation models (Tier-1 O&M $\rightarrow$ Tier-2/3 Service Engineering $\rightarrow$ Product Engineering) .
- Ability to work in challenging field environments (noise, dust, extreme temperatures) with proper PPE .
- Travel: Up to 40% travel to field sites and manufacturing locations .
- On-call availability during escalation events or off-hours as required .
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