IT OT Support Technician
Redwood MaterialsRidgeville, South Carolina
Full Time
Posted February 6, 2025
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Job Description
The IT OT Support Technician at Redwood Materials will provide technical support for end-user devices and software, manage troubleshooting and documentation processes, and assist employees across multiple facilities, including remote and international locations.
Key Responsibilities
- Provide support for end-user devices, software, accounts, and workflows
- Manage enterprise endpoint support for laptops and desktops
- Support manufacturing equipment including SCADA devices and HMIs
- Provision, maintain, and support various operating systems and devices
- Troubleshoot, document, and resolve support issues
- Escalate trouble tickets to other support teams
- Utilize the IT Knowledge Base to promote best practices
- Lead enterprise projects involving IT and new technology implementations
- Configure IT services using technologies like Active Directory and Group Policies
Requirements
- 1 year of experience in an enterprise IT Support related role.
- Experience supporting Human-Machine Interfaces (HMIs), label printers, scanners, and other process support equipment.
- Proficiency in IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, and Linux.
- Ability to provide support for end-user devices, software, accounts, and workflows.
- Experience with Enterprise endpoint support including laptop and desktop management.
- Experience with Supervisory Control and Data Acquisition (SCADA) devices.
- Experience with Manufacturing Execution System (MES) process development support.
- Ability to thoroughly troubleshoot, document, and resolve support issues and processes.
- Ability to utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation.
- Willingness to travel nationally and internationally as required.
- Ability to configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, and mobile device management.
Benefits & Perks
Compensation will be commensurate with experience
Full-time position
Support for end-user devices, software, accounts, and workflows
Opportunity for national and international travel
Involvement in enterprise projects
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