Case Support Manager

• Mission & Case Coordination: • Facilitate the deployment and execution of technical collection capabilities under mission-approved legal authorities for investigative activities across the U.S. • Coordinate end-to-end CNO operational workflow, including intake, requirements clarification, mission planning, authority validation, technical review, deployment, and case closeout. • Maintain situational awareness of active operations and provide timely updates to mission partners and leadership. • Legal & Compliance Guidance: • Provide daily guidance to investigative stakeholders regarding legal authority requirements for technical collection activities. • Ensure operational actions align with established legal frameworks, warrants, approval processes, and oversight mechanisms. • Serve as the primary point of contact for administrative and compliance-related matters throughout the lifecycle of each case. • Technical Support & Stakeholder Engagement: • Advise investigators and case personnel on available technical capabilities and their alignment with mission requirements. • Coordinate with technical teams to schedule, deploy, and monitor mission tools and capabilities. • Communicate effectively with both technical and non-technical stakeholders to explain operational steps, constraints, and outcomes. • Recordkeeping & Reporting: • Document all case activity, operational decisions, approvals, and outcomes in accordance with program standards. • Prepare and deliver case summaries, status updates, and operational documentation to mission stakeholders. • Track operational timelines, resource utilization, and authority windows to ensure complete and accurate reporting.

• Active Top Secret clearance with SCI eligibility. • 5+ years of experience supporting government investigations, cyber operations, CNO/CNE activities, or similar mission environments. • Demonstrated ability to interpret and apply court-authorized technical collection authorities, warrants, and governing legal frameworks. • Strong understanding of CNO operational workflows, mission planning, and technical capability deployment. • Exceptional communication skills with the ability to brief complex technical concepts to non-technical personnel and senior leaders. • Experience coordinating multi-disciplinary teams and managing complex cases with multiple dependencies. • Strong organizational, documentation, and case management skills. • Experience supporting investigative entities, legal personnel, or operational compliance teams. • Familiarity with cyber operations tools, data routing processes, and technical collection systems. • Experience in mission support, operations coordination, or analytical environments where precision and documentation are essential. • Knowledge of national-level legal and oversight frameworks governing technical collection activities.