TSE - FlashBlade 12 month Fixed term
Pure StorageDublin, Ireland
Full Time
Posted November 27, 2025
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Job Description
A Technical Support Engineer responsible for troubleshooting and resolving hardware and software issues related to FlashBlade products, providing exceptional customer service, and collaborating across departments in a 24x7 support environment.
Key Responsibilities
- Troubleshoot and resolve customer issues related to hardware, software, and environmental factors within FlashBlade products
- Own and track customer support cases, ensuring timely and professional communication
- Document knowledge and share solutions via FAQ and knowledge base articles
- Mentor and coach junior support engineers
- Manage multiple support projects and cases simultaneously
- Lead large customer calls, including escalations
- Escalate issues to appropriate engineering teams as needed
- Proactively understand customer expectations and advocate for their needs
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role.
- Willingness to work the shift from Friday to Monday, 07:00 to 18:00, with Friday and Monday onsite in the office.
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations.
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources.
- Experience in supporting both hardware and software products.
- Ability to triage issues and escalate them to appropriate engineering groups as necessary.
- Working knowledge of technologies such as operating systems LINUX, Windows, VMware, LANs, WANs, and storage area networks.
- Knowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues.
- Good organizational and time-management skills.
- Exceptional customer service and communication skills.
- Bachelor’s Degree in Computer Science or related technical field or relevant experience.
Benefits & Perks
Compensation/salary range (not specified in the posting)
Work schedule: Friday - Monday, 07:00 - 18:00
Work environment perks: flexible time off, wellness resources, company-sponsored team events
Additional benefits: opportunities for growth and development, inclusive and supportive team culture, accommodations for disabilities, recognition as a Great Place to Work
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