Technical Services Engineer, FlashBlade Shift 8-5pm EST Mon-Fri
Pure StorageRaleigh, North Carolina
Full Time
Posted January 8, 2026
$90k - $137k
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Job Description
The Technical Services Engineer for FlashBlade is responsible for providing advanced technical support, troubleshooting complex hardware and software issues, and ensuring exceptional customer satisfaction in a fast-paced, enterprise environment.
Key Responsibilities
- Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
- Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments such as operating systems, networking, and storage area networks.
- Lead multi-participant customer calls, including escalations, to drive customer satisfaction and advocate for customer issues internally.
- Create and update internal and customer-facing knowledge base articles to improve support resources.
- Mentor junior Support Engineers by sharing expertise and guiding best practices for issue resolution and customer management.
Requirements
- A minimum of 3 years of experience in a professional enterprise level Technical Support role.
- Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
- Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
- Working knowledge of NAS, Linux, S3, NFS, SMB, and Networking.
- Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.
- Ability to proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely.
- Ability to diagnose and troubleshoot complex technical problems involving FlashArray products and their interactions with diverse multi-platform environments such as operating systems, networking, and storage area networks.
- Willingness to work onsite from the Lehi, Utah office or Raleigh, North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Annual base salary range of $90,000 - $137,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
In-office work environment in Lehi, Utah or Raleigh, North Carolina
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