Technical Services Engineer, FlashBlade Shift 8-5pm EST Mon-Fri
Pure StorageRaleigh, North Carolina
Full Time
Posted January 8, 2026
$90k - $137k
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Application opens on company website
Job Description
The Technical Services Engineer for FlashBlade is responsible for providing advanced technical support, troubleshooting complex hardware and software issues, and ensuring exceptional customer satisfaction in a fast-paced, enterprise environment.
Key Responsibilities
- Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
- Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments such as operating systems, networking, and storage area networks.
- Lead multi-participant customer calls, including escalations, to drive customer satisfaction and advocate for customer issues internally.
- Create and update internal and customer-facing knowledge base articles to improve support resources.
- Mentor junior Support Engineers by sharing expertise and guiding best practices for issue resolution and customer management.
Requirements
- A minimum of 3 years of experience in a professional enterprise level Technical Support role.
- Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
- Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
- Working knowledge of NAS, Linux, S3, NFS, SMB, and Networking.
- Exceptional customer service skills with the ability to manage multiple projects and support cases simultaneously while maintaining a calm, professional demeanor.
- Ability to proactively own and resolve customer issues from initial contact through to resolution across all severity levels, ensuring all customer-facing communication is professional, concise, and timely.
- Ability to diagnose and troubleshoot complex technical problems involving FlashArray products and their interactions with diverse multi-platform environments such as operating systems, networking, and storage area networks.
- Willingness to work onsite from the Lehi, Utah office or Raleigh, North Carolina office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Annual base salary range of $90,000 - $137,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
In-office work environment in Lehi, Utah or Raleigh, North Carolina
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