Technical Services Engineer, FlashBlade
Pure StorageDublin, Ireland
Full Time
Posted July 9, 2025
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Job Description
A Technical Support Engineer responsible for troubleshooting and resolving customer issues related to Pure Storage's FlashBlade products, providing technical expertise across hardware and software, and ensuring excellent customer service in a 24x7 support environment.
Key Responsibilities
- Troubleshoot and resolve customer issues related to hardware, software, and environmental factors within FlashBlade products.
- Own and track customer support cases, ensuring timely resolution and clear communication.
- Share knowledge through documentation such as FAQ and knowledge base articles.
- Mentor and coach junior support engineers.
- Manage multiple support cases and projects simultaneously.
- Lead large customer calls, including escalations and hot issues.
- Escalate technical problems to appropriate engineering teams as needed.
Requirements
- A minimum of 3 years of experience in a professional enterprise level technical support role
- Must be willing to work the shift Monday - Friday 7am - 4pm
- Proven technical troubleshooting skills in a complex multi-platform-system-vendor environment and configurations
- Proven ability to resolve customer problems and escalations utilizing appropriate internal and external resources
- Experience in supporting both hardware and software products
- Ability to triage issues and escalate them to appropriate engineering groups as necessary
- Working knowledge of technologies such as operating systems LINUX, Windows, VMware, LANs, WANs, and storage area networks
- Knowledge and ability to troubleshoot Networking, Replication, Performance, and Space issues
- Good organizational and time-management skills
- Exceptional customer service and communication skills
- Bachelor’s Degree in Computer Science or related technical field or relevant experience
Benefits & Perks
Flexible time off
Wellness resources
Company-sponsored team events
Accommodations for disabilities
Inclusive community and Employee Resource Groups
Recognition as Fortune's Best Large Workplaces and Great Place to Work
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