Technical Services Engineer, FlashArray Shift Mon - Fri 6 00 AM to 3 00 PM MST
Pure StorageLehi, Utah
Full Time
Posted January 12, 2026
$79k - $119k
Apply Now
Application opens on company website
Job Description
A Technical Support Engineer responsible for diagnosing, troubleshooting, and resolving complex hardware, software, and environmental issues related to FlashArray products, ensuring excellent customer service and satisfaction in a 24x7 support environment.
Key Responsibilities
- Proactively own and resolve customer issues across all severity levels, ensuring professional and timely communication.
- Diagnose and troubleshoot complex technical problems involving FlashArray products and multi-platform environments such as operating systems, networking, and storage area networks.
- Lead multi-participant customer calls, including escalations, and advocate for customer needs internally with other teams.
- Create and update internal and customer-facing knowledge base articles to improve support resources.
- Mentor junior Support Engineers by sharing expertise and guiding best practices for issue resolution and customer management.
Requirements
- A minimum of 3 years of experience in a professional enterprise-level technical support role.
- Proven experience in a technical support role where you have owned and resolved complex customer issues in a multi-platform enterprise environment.
- Deep technical troubleshooting skills in a professional enterprise setting, with the ability to analyze and diagnose issues related to storage, networking, replication, performance, and space.
- Working knowledge of a range of technologies, including operating systems such as LINUX, Windows, VMware, LANs, WANs, and Storage Area Networks.
Benefits & Perks
Annual base salary range of $79,000 - $119,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
Ready to Apply?
Join Pure Storage and make an impact in renewable energy
Stay Updated on Sustainability Jobs
Get the latest renewable energy jobs and career tips delivered to your inbox.
Job Alerts
Get notified about new sustainability jobs
More jobs at Pure Storage
ServiceNow Solutions Architect
Pure Storage
NEW
Santa Clara
Full Time
2d
$165k-248k
Senior Manager, Domestic Tax
Pure Storage
NEW
Santa Clara
Full Time
2d
$176k-265k
Software Engineer, DRaaS
Pure Storage
NEW
Prague
Full Time
2d