Subscription Services Operations Specialist
Pure StorageSanta Clara, California
Full Time
Posted September 25, 2026
$30 - $56/hr
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Job Description
The Renewal Operations Specialist is a key individual contributor on the Renewal team that consistently delivers market leading retention rates and more.
Key Responsibilities
- Provide operational and administrative/backend support to assigned SSR(s) to enable seamless execution of the renewals process.
- Enable pipeline readiness with the understanding of Account Mapping and Territory Alignment
- Triage and route inquiries from a high-volume renewal inbox to the appropriate functional owner
- Goal is to operationalize the Subscription Services Representatives pipeline while optimize renewal rate, attach rate and term
- Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Pure Storage
- Effectively communicate company messages, value propositions, etc. verbally and in writing
- Accountable for reviewing and validating subscription renewals against customer installed base reports and additional sources of data
- Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position the following subscription cycle
- Accurately confirm and quote all subscription renewal opportunities for assigned territory
- Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
- Track all activity in Salesforce, Stage 1 to Stage 2 FisF or other PERC Ticket Closures to move Renewal Opportunities Stage 3
- Accountable for reviewing and checking accuracy with upgrades executed by the field and Inside Account teams
- Work closely with Renewal, Sales and Finance teams to get upgrades to co-term to existing renewal dates
- Responsible for assisting the team with verifying pricing and data to ensure accuracy in Pure internal tools
- Fulfills installed base requests for field
- Accountable for data related projects that help improve the Renewal reporting
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