Sr. Customer Success Manager, Portworx
Pure StorageSanta Clara, California
Full Time
Posted March 3, 2026
$163k - $246k
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Job Description
A Senior Customer Success Manager is responsible for managing post-sales relationships with enterprise clients, ensuring successful deployment and adoption of container orchestration technologies, and acting as a strategic advisor to drive customer satisfaction, growth, and renewal.
Key Responsibilities
- Manage the end-to-end post-sales relationship with key customers, including onboarding, adoption, escalations, and renewals.
- Develop a deep understanding of customer business priorities and technical environment to act as a strategic advisor.
- Drive customer growth and satisfaction through quarterly business reviews and identifying expansion opportunities.
- Act as a customer advocate and coordinate communication between customers and internal teams such as Sales, Support, Engineering, and Leadership.
- Lead operational and growth reviews to ensure smooth service delivery, manage risks, and plan for future capacity and expansion.
Requirements
- 5 years experience in customer-facing, relationship management role.
- Prior experience in TAM, CSM, Professional Services, Support and Sales Engineer or similar roles.
- At least 1 year experience working with container orchestration technology in an enterprise environment.
- Proven experience in a customer-facing, relationship management role, demonstrating the ability to build trusted partnerships with premier enterprise clients.
- Working knowledge of container orchestration technologies, especially Kubernetes, and a broad understanding of the cloud-native landscape, including public cloud platforms like GCP, AWS, and Azure.
- Familiarity with application onboarding, performance measurement, and storage.
- Excellent written, verbal, and presentation skills with the ability to articulate technical issues to both technical and non-technical audiences and effectively present to executives.
- Ability to manage multiple projects and customers simultaneously, define project urgency, and execute detailed action plans in a fast-paced and ambiguous environment.
- Must be able to work from the Santa Clara, CA office in compliance with company policies, unless on PTO, work travel, or other approved leave.
Benefits & Perks
Salary range: 163,000 - 246,000 USD
Work environment: primarily in-office at Santa Clara, CA
Flexible time off
Wellness resources
Company-sponsored team events
Potential incentive pay and/or equity
Ready to Apply?
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