Service Account Manager / Product Advisor
Pure StorageTokyo, Japan
Full Time
Posted August 5, 2026
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Job Description
New service/Pro duct - P ortworks mainly and other Everpure products and services as well
Key Responsibilities
- As a Service Account Manager, you won't just keep systems running — you'll be the strategic bridge between world-class storage infrastructure and the business outcomes our customers care about most. You'll act as a trusted advisor to some of Japan's most strategic enterprise environments, orchestrating global resources to resolve critical incidents, drive proactive system health, and turn operational reliability into long-term customer loyalty and growth.
- If you thrive at the intersection of deep technical credibility and executive-level relationship building — and want a role where your voice directly shapes both customer strategy and Pure's service delivery model — this is built for you.
- Service Orchestration:
- 顧客向けサービス活動における単一窓口として、サポート提供全体をオーナーシップを持って推進。ツール活用を通じ顧客の運用自立度を高める。
- Proactive System Health:
- 顧客経営層との定例運用・ビジネスレビューを主導。データに基づく提言でリスクを低減し、システムの高可用性を維持。
- Global Escalation Leadership:
- 技術エスカレーション時の要となり、APJおよびグローバル部門を横断したチームを組成・主導し、迅速な解決へ導く。
- Business Impact Strategy:
- 営業チームと連携し、サービス提供を顧客のビジネスゴールに整合。契約更新や拡大機会の創出に直接貢献。
- Operational Innovation:
- 現場で得た知見を組織にフィードバックし、プロセス改善やサービス提供体制の強化に貢献。
- Also in scope:
- その他業務範囲：保守契約・インストールベース／請求状況の管理、定期的な顧客訪問（必要に応じたデータセンターへのオンサイト対応を含む）を通じた長期的な信頼関係構築、顧客満足度を中核指標とした契約更新・拡大への責任。
Requirements
- Technical Infrastructure Mastery — Hands-on experience with enterprise storage (FlashArray, FlashBlade, or equivalent), container platforms such as Kubernetes, and operational automation via scripting or ITSM integration.
- Technical skills related to Cloud Native
- Experience in project management, and experience managing mid- to long-term relationships with the same client accounts
- Strategic Communication & Influence — Strong facilitation, negotiation, and conflict-management skills, with a proven ability to influence stakeholders across a matrixed, global organization.
- Bilingual Fluency — Native-level Japanese and business-level English, enabling seamless collaboration between local customers and international APJ teams.
- Solution-Oriented Leadership — A track record of managing complex initiatives with a results-driven mindset, building lasting professional relationships and solving hard technical problems.
- 3+ years of enterprise infrastructure operations experience (vendor, SIer, or in-house), ideally including on-site/managed-service operations experience.
Ready to Apply?
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