Senior Program Manager, Lifecycle Services Center of Excellence
Pure StorageCharlotte, North Carolina
Full Time
Posted April 8, 2026
$146k - $273k
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Job Description
The role involves designing and leading the development of a Lifecycle Services Center of Excellence, focusing on creating operational models, frameworks, and strategies to enhance customer engagement, retention, and expansion throughout their lifecycle in a B2B technology environment.
Key Responsibilities
- Design and establish the Lifecycle Services operating model, including methodologies, governance, and playbooks.
- Develop end-to-end customer engagement journeys from onboarding to optimization to ensure measurable business outcomes.
- Align and drive adoption of the lifecycle vision across global technical, enablement, and digital teams.
- Establish and monitor KPIs related to time-to-value, customer health, and expansion impact to measure performance.
- Translate business strategies into scalable, repeatable programs such as customer health risk models and success planning.
- Lead cross-functional organizational transformations to enhance lifecycle management and service delivery.
Requirements
- 8 years of experience in program management, customer success, services operations, or lifecycle management in a B2B technology company
- Experience leading large cross-functional programs or organizational initiatives
- A strong understanding of enterprise customer lifecycles and service delivery models
- Expertise in Lifecycle Strategy, including designing service delivery models or Centers of Excellence that drive measurable retention
- Proven ability to lead large-scale, cross-functional organizational transformations and move fluidly between high-level strategy and operational execution
- Skill in synthesizing ambiguous requirements into structured frameworks, operational playbooks, and clear governance rhythms that scale across global regions
- Exceptional communication skills with a track record of building alignment among executive leadership and diverse functional teams such as Sales, Product, and Services
- Ability to work primarily in an in-office environment at either the Santa Clara or Raleigh office in accordance with company policies
Benefits & Perks
Salary range: 146,000 - 273,000 USD
Work primarily in-office at Santa Clara or Raleigh
Potential incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
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