Member of Technical Staff, Infrastructure Shared Services
Pure StorageLehi, Utah
Full Time
Posted January 7, 2026
$101k - $152k
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Application opens on company website
Job Description
The role involves supporting and automating storage management within a data storage company, focusing on hardware troubleshooting, scripting, and collaboration with datacenter teams to ensure reliable and efficient storage operations.
Key Responsibilities
- Assist in automating storage management and validation processes
- Troubleshoot hardware failures, apply repairs, and validate hardware for production
- Identify and resolve code-related issues in automated validation processes
- Communicate with datacenter operations teams to resolve hardware issues
- Deploy, troubleshoot, and repair server hardware to ensure optimal operation
- Monitor data storage utilization, I/O capacities, and alerts
- Create and maintain monitors for data stores
- Respond to storage-related alerts and escalations during business hours
- Review and implement code fixes, and create tickets for resolution
- Maintain technical documentation, troubleshooting manuals, and run books
- Provide mentoring and training to the datacenter operations team
- Work on-site in the Utah office in accordance with company policies
Requirements
- Strong hands-on working knowledge of Linux and Python.
- Understanding of networking and storage infrastructure.
- Managing Jira ticket queue, troubleshooting hardware failure issues, applying appropriate repair steps, and validating hardware to send them back out to the production fleet.
- Identify code-related problems in the validation process, create tickets for the appropriate team to implement a fix, and perform code review for bugs.
- Extensive communication with datacenter operations teams to resolve hardware issues.
- Deploying, troubleshooting, repairing, and ensuring the server fleet is operating at its maximum capacity.
- Proactively monitoring data storage utilization, I/O capacities, and alerts, and creating monitors for existing data stores.
- Being on call during business hours for storage-related alerts and escalations.
- Maintain and contribute to technical documentation, troubleshooting manuals, and run books to an internal wiki.
- Continuously review, learn, and understand internal services and tools that apply to IT workflows.
- Provide mentoring and training to the Data Center Operations team when necessary.
- Familiar experience with hardware from vendors like Cisco, Brocade, and Supermicro.
- Resourcefulness and problem-solving aptitude.
- Scripting skills in Python or Ansible programming are desirable.
- Work from the Utah office in compliance with Pure Storage policies, unless on PTO, work travel, or other approved leave.
- Basic knowledge of Pure Storage products such as Flash Array and Flash Blade.
- Familiarity with automated booting in a Linux environment.
- Familiarity with automation tools such as Jenkins and Docker.
- Familiarity with Google suite of tools, including Sheets and Docs.
- Familiarity with VMWare ESXi.
- Educational background in Computer Science, Computer Hardware Engineering, or at least five years of industry experience.
- Excellent interpersonal and teamwork skills.
- Good written and verbal communication skills.
- Must be detail-oriented and a well-organized self-starter.
- Ability to accept constructive criticism.
- Ability to explain complicated hardware issues, hardware configurations, and BIOS configurations.
- Excellent problem-solving skills related to server hardware.
- Ability to take ownership of issues arising from hardware and software problems and follow them to resolution.
- Proven experience as a Site Reliability Engineer (SRE), DevOps engineer, or similar role.
Benefits & Perks
Salary range: 101,000 - 152,000 USD annually
Potential eligibility for incentive pay and equity
Work from the Utah office in compliance with company policies
Flexible time off
Wellness resources
Company-sponsored team events
Recognition as a Fortune's Best Large Workplace and Best Workplace for Millennials
Inclusive and diverse work environment with Employee Resource Groups
Ready to Apply?
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