Global Strategic Account Service Director
Pure StorageColumbus, Ohio
Full Time
Posted February 5, 2025
$137k - $206k
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Application opens on company website
Job Description
The Global Strategic Account Service Director at Pure Storage is responsible for driving long-term value and customer satisfaction through strategic partnerships with global enterprise customers, managing service delivery, and leading cross-functional teams to achieve account goals.
Key Responsibilities
- Drive outcomes through service leadership to exceed customer expectations.
- Partner with sales to execute integrated account plans and serve as a single point of accountability.
- Maximize customer loyalty and satisfaction by developing trust-based relationships.
- Matrix-lead a team of cross-functional service delivery members.
- Manage account-level profitability and identify new revenue opportunities.
- Develop and implement customer retention strategies.
- Build relationships with sales account teams and channel partners.
- Define and manage the customer lifecycle and service experience.
- Achieve understanding of customer business needs and identify opportunities for value co-creation.
- Create and own cadence for regular customer strategy sessions.
- Communicate service-focused vision and strategy across the organization.
- Measure effectiveness of Strategic Account Management through KPIs.
- Build and maintain customer scorecard and success index.
Requirements
- Required Bachelor's degree in Business, IT, CompSci or equivalent field of study
- 15 years experience managing global enterprise accounts, large multinational service engagements or equivalent professional experience
- Customer-facing, executive-level account leadership experience
- Ability to influence through persuasion, negotiation and consensus building
- Strong business and financial acumen
- Deep understanding of value drivers in recurring revenue business models
- Ability to lead and develop large multifaceted teams
- Solid analytical skill and process-oriented mindset
- Positive attitude, attention to detail and customer service focus
- Must be creative, collaborative, constructive
- Excellent presentation skills and comfortable sharing thought leadership with Executive stakeholders from Pure, Customers, and Partners
- Exceptional written skills and competence with business applications used to construct documents, financial analysis, or presentations
- Experience working in a matrix environment
Benefits & Perks
Annual base salary range of 137,000 - 206,000
Flexible time off
Wellness resources
Company-sponsored team events
Potential for incentive pay and/or equity
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