Customer Success Manager
Pure StorageSanta Clara, California
Full Time
Posted January 13, 2026
$111k - $168k
Apply Now
Application opens on company website
Job Description
The role involves managing the post-sales customer journey for enterprise accounts, ensuring customer success with Pure Storage's subscription services by building strong relationships, providing technical and strategic guidance, and advocating for customer needs to drive satisfaction, retention, and growth.
Key Responsibilities
- Manage the end-to-end post-sales customer journey for enterprise accounts, including onboarding, adoption, retention, renewals, and advocacy.
- Lead strategic, operational, and growth reviews with key customer stakeholders to align technology with their business and technical roadmaps.
- Act as the primary customer advocate and subject matter expert, understanding operational models and technical needs to influence internal teams.
- Monitor and analyze customer usage data to provide recommendations that optimize hardware utilization and consumption models.
- Drive issue management and customer escalations to ensure successful deployment and delivery of the subscription portfolio.
Requirements
- Extensive experience in a customer-facing, technical account management, or Customer Success role within an enterprise technology and or data storage and cloud environment.
- Proven ability to establish and drive strategic discussions with both business and technical executives, adept at articulating complex technical issues into clear business impacts.
- Exceptional skills in managing and executing against multiple projects and priorities concurrently, demonstrating sound judgment and a high degree of initiative in a high-growth, fast-paced environment.
- Deep understanding of data center environments and core storage, as-a-Service, or cloud subscription-based business models.
- Strong collaboration and influencing skills across internal and external organizations, capable of effectively bridging communication between Sales, Support, Product, and the Customer.
- Ability to own the end-to-end post-sales customer journey for a portfolio of Commercial Accounts, managing activities from onboarding and adoption to retention, renewals, and advocacy.
- Ability to establish and lead strategic, operational, and growth management reviews with key customer stakeholders, aligning technology with business and technical roadmaps.
- Experience acting as the primary customer advocate and subject matter expert, understanding operational models and technical needs, and influencing internal teams to drive issue resolution and product value.
- Proactive monitoring and analysis of customer consumption and usage data to provide data-driven recommendations for hardware utilization and consumption model optimization.
- Experience driving issue management and customer escalations, providing enterprise-level service and support to ensure successful deployment and delivery of the company's subscription portfolio.
- Ability to work from the Santa Clara office in an in-office environment, in compliance with company policies.
Benefits & Perks
Annual base salary range of 111,000 - 168,000 USD
Potential eligibility for incentive pay and/or equity
Flexible time off
Wellness resources
Company-sponsored team events
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