Cloud Native Technical Services Engineer

Pure Storage

Location not specified

Full Time

Posted September 15, 2026

$89k - $142k· Est.

Power Generation

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Job Description

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events.

Key Responsibilities

Everpure acquired Portworx to create the industry's most complete Kubernetes Data Services Platform for cloud-native applications. In this role, you will be supporting multi-cloud data services for Kubernetes and containerized workloads, enabling leading enterprises to run mission-critical data applications smoothly across public and private clouds.
Analyze & Support: Troubleshoot and support large-scale customer deployments in public/private clouds across all severity levels.
Technical Expertise: Provide hands-on guidance during all deployment phases, POCs, pre-sales calls, and production environments for key accounts.
Cross-Functional Collaboration: Partner with engineering teams to analyze logs, reproduce complex customer issues, and develop long-term fixes.
End-to-End Ownership: Track customer support cases end-to-end, triage multi-layer software stack issues, and escalate to core engineering when needed.
Knowledge Sharing: Author and maintain KB articles, FAQs, and technical documentation for internal teams and customers.

Requirements

Experience: 2 - 4+ years in customer-facing technical support or Site Reliability Engineering (SRE).
Containers & Orchestration: Solid working knowledge of Kubernetes, OpenShift, Tanzu, or VMware container solutions ( CKA certification is a plus ).
Cloud Platforms: Hands-on experience with AWS, Azure, GCP, or related cloud technologies.
DevOps Tools: Exposure to tools like Terraform, Ansible, Chef, or Puppet is a strong plus.
Soft Skills: Fluent in English with excellent communication; a proactive problem-solver with a strong customer-first mindset.
Operational Flexibility: Willingness to work in a collaborative team environment, participate in shift work, and join on-call rotations.