McKinney Collections Specialist

McKinney, United States

Full Time

Posted June 29, 2026

$90k - $134k· Est.

Application opens on company website

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 5, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Transmission & Distribution
Pay provenance: Estimated benchmark; not employer-provided

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The Collections Specialist is responsible for managing customer deductions, claims, and account adjustments within an assigned territory. This role requires strong analytical skills, cross-functional collaboration, and a high level of organization to ensure accurate and timely resolution of customer account issues.
Manage a designated customer portfolio aligned with Encore Independent Sales Representatives
Investigate and resolve pricing claims and customer deductions by validating supporting documentation and debit memos within internal systems
Partner cross-functionally with Sales, Quality Control, and Shipping teams to resolve claims and coordinate product returns as needed
Issue credit and debit memos in a timely manner (typically within 24–48 hours of receipt/validation)
Ensure all account adjustments are properly validated, documented, and compliant with company policies
Manage freight-related claims, including tracking recoveries, scrap values, and reclaimed materials
Process and track commission-related deductions as applicable
Monitor and manage open deductions, chargebacks, and discrepancies through reporting and follow-up activities
Identify and recover unearned customer discounts when necessary
Provide backup support to team members during absences to maintain workflow continuity

Strong organizational and time management skills with the ability to prioritize a high-volume workload
Collaborative, team-oriented mindset with a proactive approach to supporting colleagues
Proficiency in Microsoft Excel and ability to work within ERP/accounting systems
Excellent verbal communication skills; ability to effectively resolve issues via phone with customers and internal stakeholders
Strong attention to detail with thorough documentation practices
Reliable attendance and ability to manage work hours based on business needs (department hours: 7:45 AM – 5:00 PM)
Bachelor’s degree preferred
3-5 years of relevant experience in credit, collections, or accounts receivable