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Listing evidence and provenance
- Source
- Workday View original listing
- Freshness
- Open in the current public read path; this is not an employer guarantee.Last observed November 12, 2026
- Classification
- Modern power-system classification not yet published for this listing.Legacy source industry field: Transmission & Distribution
- Pay provenance
- Estimated benchmark; not employer-provided
Job Description
The Segment Fleet Service Manager owns how service writing gets done across the Energy segment.
Key Responsibilities
- Service Writer Oversight
- Oversee the service writers across the Energy segment, in shops and in the field
- Set daily, weekly and monthly expectations for service writer output and accuracy
- Train new service writers and coach existing ones on systems, standards and customer service
- Partner with Fleet Services Managers on hiring, performance reviews and staffing for service writer roles
- Standardization Across the Enterprise
- Build one standard workflow so every service writer performs identical tasks, the same way, at every location
- Create and maintain standard work instructions, checklists and templates for work order entry, labor coding, parts requests and closeout
- Audit service writer work regularly for consistency and data quality; correct gaps quickly
- Coordinate with the Fleet – Enterprise team so Energy practices align with company-wide standards
- Policy and Procedure Improvement
- Review current fleet service policies and procedures; recommend and write improvements
- Roll out approved changes with training, communication and follow-up
- Identify bottlenecks in the repair process and drive fixes that reduce downtime and cost
- Support the Segment Parts Coordinator and the Sr Service Manager, PM Compliance so parts and PM work connect cleanly to work orders
- Work Order Support for Fleet Managers
- Assist Fleet Services Managers and Field Fleet Services Managers with opening and closing work orders
- Make sure work orders are opened and closed in a timely manner across the segment
- Make sure parts are properly added to work orders so repair costs are complete and accurate
- Make sure preventive maintenance reports are properly addressed and assigned for action
- Track repair status across the segment and keep it current, accurate and visible
- Follow up on open, aging and stalled work orders until they are resolved and closed
- Report repair status, backlog, turnaround time and work order accuracy to the Director of Fleet Services and operations leaders
- Safety and Culture
- Model and enforce Primoris safety standards in every shop and field location
- Treat operations as the customer: equipment ready when needed, with every dollar spent like it's our own
Requirements
- Required
- 5+ years in heavy equipment or fleet service, including 2+ years as a service writer, service advisor or service coordinator
- 2+ years leading or training others
- Strong working knowledge of work order and fleet maintenance systems
- Proficiency with Microsoft Excel, Outlook and Teams
- High school diploma or equivalent
- Preferred
- Experience in construction, pipeline, renewables, power or heavy civil
- Experience standardizing processes across multiple locations
- Associate's or bachelor's degree in business, fleet management or a related field
- Skills
- Process-minded and detail-oriented; holds a high standard for data accuracy
- Clear communicator with mechanics, managers and operations leaders
- Builds trust and gets results without direct authority
- Comfortable writing procedures and teaching them
Benefits & Perks
- Competitive compensation, paid weekly.
- Best-in-class medical, dental, vision, and LTD/STD coverage.
- 401(k) with company match, vested on day one.
- Employee Stock Purchase Plan [ESPP].
- Pet coverage for your furry friends.
- Legal assistance coverage.
- Award-winning safety programs.
Ready to Apply?
Apply directly on Primoris's site
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