Job Description
The role involves organizing and maintaining warranty and service schedules for solar systems, ensuring timely communication and completion of service work, and assisting with the installation of mechanical systems. The position also includes troubleshooting warranty issues, training field service technicians, and adhering to safety and quality standards.
Key Responsibilities
- Organize and maintain the warranty and service schedule.
- Ensure timely communication and completion of service and warranty work.
- Install mechanical systems of ground or roof-mounted solar systems.
- Assemble racking and solar array.
- Perform project clean-up including job site and working vehicle.
- Assist with onsite damage roof assessments.
- Allocate labor resources to service and warranty projects.
- Complete non-electrical Field Service Dispatches (FSDs).
- Receive, update, and complete FSDs within the Service Dashboard in Salesforce.
- Assist with inspections and site audits.
- Follow organization policies and procedures including OSHA requirements.
- Troubleshoot and resolve solar electric warranty and service issues.
- Investigate and document reported roof leaks.
- Assist with training and development for Field Service Technicians.
- Support onboarding and training of new field service team members.
- Exceed defined goals for field service key performance indicators.
Requirements
- Organize and maintain the warranty and service schedule, ensuring timely communication and completion of service and warranty work with an emphasis on safety, quality, and customer satisfaction.
- Installation of the mechanical systems of ground or roof-mounted solar systems, including assembling the racking and solar array, and properly sealing all roof penetrations.
- Assist with onsite damage roof assessments and project clean-up including job site and working vehicle.
- Complete non-electrical Field Service Dispatches (FSDs) and assist the Field Service Technicians with electrical FSDs as needed.
- Receive, update, and complete FSDs within the Service Dashboard in Salesforce.
- Follow organization policies and procedures including OSHA requirements and complete OSHA training as required.
- Troubleshoot and resolve solar electric warranty and service issues that arise with modules, inverters, monitoring, and balance of system components.
- Investigate and mitigate any reported roof leaks including thorough documentation, completing roof leak checklist, photos, and written observations.
- Assist with training and development for Field Service Technicians and support the onboarding and training of new members of the field service team.
- Regularly exceed defined goals for field service key performance indicators including turnaround time, experience rating, and average dispatches completed.
- Must have a High School or Trade School degree in a discipline related to construction or building sciences, engineering, or architecture.
- 1 year of experience in a discipline related to construction or building sciences estimating, installing, or site auditing experience.
- Residential Solar photovoltaic installation experience is strongly preferred.
- Proficiency with computers and various applications including MS Office and a general disposition towards learning technology including the use of online platforms such as Dropbox and Salesforce CRM on various devices (laptop, tablet, and smartphone).
- Ability to work from ladders, scaffolding, or in confined spaces such as crawl spaces or attics.
- Must have a valid state driver's license and reliable transportation.
- Ability to work in a variety of extreme environmental conditions (e.g., high heat, cold temperatures).
- Must be willing and able to climb ladders, ascend/descend stairs, and work on rooftops of multi-level buildings, as well as within confined spaces such as attics.
- Must be capable of lifting up to 70 pounds.
- The employee will occasionally need to sit, climb, balance, stoop, kneel, crouch, or crawl.
- Specific vision requirements for this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Benefits & Perks
Compensation/salary range: 26-28 USD
Work schedule: Not specified
Work environment perks: Not specified
Any additional benefits: Not specified
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