Technical Support Engineer III
PlanetBerlin, Germany
Full Time
Posted July 7, 2026
€51 - €64/mo
Power Generation
Visa Sponsored
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Application opens on company website
Job Description
Planet designs, builds, and operates the largest constellation of imaging satellites in history.
Key Responsibilities
- The Technical Support Engineer will be responsible for managing and resolving challenging issues for Planet partners and customers. This includes developing subject matter expertise with Planet products and collaborating with other team members. The successful candidate will be able to quickly gain an understanding of remote sensing, GIS, the Planet platform, API’s, and internal applications. This is a customer-facing role in a very collaborative environment, and therefore, it requires solid interpersonal skills. You will build strong relationships with product engineering teams to ensure smooth product deployments and timely resolution of technical problems. Your contributions will directly enable customers to understand our changing world.
- This is a full-time, hybrid role which will require you to work from our Berlin office 3 days per week.
- Applicants must have a valid work permit or legal authorization to work in the EU at the time of application. Unfortunately, visa sponsorship is not available for this role.
Requirements
- 4+ years of relevant experience in technical support, troubleshooting, and root cause analysis in a customer-facing role.
- 2+ years of experience in scripting languages (JavaScript, Python, Perl) and relational databases (e.g., MySQL, Oracle).
- Fluent German skills, as well as professional working proficiency in English, the language of the company.
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical education and work experience.
- Understanding of API integration and web application stacks.
- Familiarity with geo-spatial data, satellite imagery, and GIS applications (e.g., ESRI, QGIS).
- Experience with AWS and container-based technology.
- Ability to manage communications for critical customer situations and coordinate resources.
- Ability to multitask, prioritize workload, and work both independently and collaboratively.
- Willingness to travel as necessary to client sites and to participate in scheduled weekend on-call support.
- Experience with Zendesk, JIRA, or comparable ticketing systems
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to technical problems
- Ability to maintain a professional demeanor when handling complex user issues
Benefits & Perks
- These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
Ready to Apply?
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