Job Description
Planet designs, builds, and operates the largest constellation of imaging satellites in history.
Key Responsibilities
- As an IT Support Engineer, you will play a key role in managing and supporting the day-to-day IT needs of our employees across multiple regions. This role focuses on providing support in device lifecycle management, user support, and videoconferencing solutions. You will work closely with our IT team to ensure seamless operations across all office locations while ensuring a top-notch digital experience for employees.
- We are an IT support team serving employees across Europe and Asia from regional offices in Berlin, Ljubljana, and Haarlem, supporting a global company headquartered in San Francisco. Our core responsibilities include onboarding and offboarding, device lifecycle, end-user support, and office IT infrastructure (including videoconferencing). We are currently hiring for this position in our Ljubljana office.
- This is a full-time, hybrid role which will require you to work from our Ljubljana office 3 days per week.
Requirements
- 2+ years of experience in IT support, with a focus on device lifecycle management, user support, and videoconferencing solutions.
- Bachelor's degree in a relevant field.
- Experience working as part of a team.
- Proficiency in managing Windows and macOS operating systems, with Linux experience as a plus.
- Experience with Okta, Google Workspace, Slack, Zoom, Jamf, NinjaOne, Atlassian tools (Jira, Confluence), or similar systems.
- Solid knowledge of videoconferencing solutions (Polycom, Zoom).
- Practical experience using AI productivity tools (e.g., Gemini, Claude, etc) to accelerate technical troubleshooting, script generation, and user documentation.
- Troubleshooting and problem-solving skills.
- Professional working proficiency in English, the language of the company.
- Experience with scripting (Python, Bash, Groovy/Jira ScriptRunner) and automation development.
- Hands-on experience building AI workflows or integrations for IT operations (e.g., AI-driven ticket triage, auto-summarization, or custom Slack/Jira helpdesk bots).
- Experience in configuring role-based access management.
- Experience supporting remote or hybrid work environments.
- Knowledge of ITIL or other IT service management frameworks.
Benefits & Perks
- These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off in addition to holidays and company-wide days off
- 16 Weeks of Paid Parental Leave
- Wellness Program and Employee Assistance Program (EAP)
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Commuter Benefits (if local to an office)
- Volunteering Paid Time Off
Ready to Apply?
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