Customer Success Manager, U.S. Defense and Intelligence

The Customer Success Team at Planet is looking for a Customer Success Manager specializing in the Defense and Intelligence sectors. This role will focus primarily on supporting customers within the U.S. Defense and Intelligence communities, helping them derive maximum value from Planet’s imagery, platform, and services. We are looking for a geospatial expert to foster and manage relationships with customers utilizing our platform and imagery in these critical domains. Your mission will be to serve as a trusted advisor, ensuring our clients derive maximum value while staying informed about product updates and industry developments. We are seeking candidates who understand the strategic importance of remote sensing data in Defense and Intelligence contexts, capable of guiding customers through platform nuances and identifying tailored solutions for them. This is a full-time, hybrid role which will require you to work from our D.C. office in Arlington, VA 3 days per week.

• 4+ years of experience in Customer Success, account management, or related fields • Bachelor's degree in a relevant field • Experience collaborating with the U.S. Department of Defense and/or Intelligence Community • Excellent orientation towards delivering solutions and value to clients • Proficient in remote sensing, GIS, or geospatial imagery products, particularly in their applications within the DoD and IC sectors • Excellent problem-solving abilities and a proactive approach to work • Ability to multitask, work independently, prioritize, and manage time effectively • Technical experience in remote sensing platforms and solutions • Excellent communication skills with an ability to accurately capture customer requirements (Voice of the Customer) and effectively relay needs and impacts to both leadership and product teams • Experience with geospatial software such as QGIS, SocketGXP, Esri products, GDAL, or equivalent • Flexibility and willingness to travel as required • Active or ability to obtain and maintain a TS/SCI Clearance • Experience supporting GEOINT missions in the U.S. • Technical affinity around APIs • Python scripting experience

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy. • Comprehensive Medical, Dental, and Vision plans • Health Savings Account (HSA) with a company contribution • Generous Paid Time Off in addition to holidays and company-wide days off • 16 Weeks of Paid Parental Leave • Wellness Program and Employee Assistance Program (EAP) • Home Office Reimbursement • Monthly Phone and Internet Reimbursement • Tuition Reimbursement and access to LinkedIn Learning • Equity • Commuter Benefits (if local to an office) • Volunteering Paid Time Off