Customer Success Manager II
PlanetRemote
Full Time
Posted August 24, 2026
$114k - $174k· Est.
Power Generation
Remote
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Job Description
Planet designs, builds, and operates the largest constellation of imaging satellites in history.
Key Responsibilities
- As a Customer Success Manager focused on serving our most strategic customers in Latin America. You will serve as a trusted advisor to agencies across the region, helping them derive maximum value from Planet’s satellite imagery and geospatial solutions. You’ll support mission-critical initiatives in areas such as emergency response, environmental monitoring, infrastructure planning, and natural resource management.
- Your role will be to deepen customer engagement, drive adoption of Planet products, and identify growth opportunities within your portfolio. You’ll work across a range of federal, state and municipal agencies building relationships, understanding regional priorities, and translating challenges into impactful geospatial solutions.
- This is a full-time, remote position based in Brazil. If located near an office, you are expected to work from that office 3 days per week.
Requirements
- 6-8 years of experience in Customer Success, Account Management, or related roles
- Understanding of public sector workflows, procurement processes, and funding cycles.
- Ability to communicate technical concepts to a wide range of audiences from analysts to government executives.
- Skilled in cross-functional collaboration with Sales, Product, Support, and Engineering teams.
- Excellent organizational skills with the ability to manage multiple accounts and priorities.
- Fluent in Portuguese and English.
- Willingness to travel as needed.
- Prior experience working directly with federal, state or municipal government agencies.
- Knowledge of key public sector challenges—climate adaptation, land use planning, infrastructure resiliency, emergency response.
- Proficiency with tools like ArcGIS, QGIS, or Google Earth Engine.
- Experience navigating data-sharing agreements or government contract mechanisms.
- Fluency in Spanish
Benefits & Perks
- These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Supplemental Medical and Dental Coverage
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Volunteering Paid Time Off
Ready to Apply?
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