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Sr. Telecommunications Analyst I (II)

PJM Interconnection

Audubon, PA

Full Time

Posted October 29, 2026

$123k - $175k· Est.

Grid Infrastructure

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Listing evidence and provenance

Source: Workday View original listing
Freshness: Open in the current public read path; this is not an employer guarantee.Last observed October 30, 2026
Classification: Modern power-system classification not yet published for this listing.Legacy source industry field: Grid Infrastructure
Pay provenance: Estimated benchmark; not employer-provided

Job Description

The PJM Telecommunications Analyst is responsible for ensuring the effective management and maintenance of PJM’s telecommunications assets, to include tracking the operational status of the voice and data infrastructure, both internally and externally.

Key Responsibilities

Assure current documentation on all telecommunication systems.
Track vendor contracts for SLA compliance and expiration
Assist in the department budget process with forecasts and auditing
Monitor overall telecommunications circuit utilization and requirements, suggest cost reduction initiatives and service improvement opportunities.
Perform life cycle tasks for new and existing assets, as well as consulting on telecommunication services which include ordering/cancellation of circuits, mobile devices and teleworker services.
Implement, administer, and audit Telecommunications security practices to determine compliance with corporate security standards.
Evaluate Telecommunications assets and identify how to protect them.
Conduct research and design of solutions.
Maintain and communicate change information for all telecommunications platforms.
Service Level Agreement development and maintenance.
Conduct vendor proposal evaluation relative to all aspects of telecommunications to be developed and utilized.
Use business knowledge and technical expertise to provide technical advice and assistance to ITS customers.
Propose and implement standards needed for the reliable operation of both data and voice telecommunication links.
Build and develop strong relationships with ITS's business area clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems; being responsive to needs, requirements, and deadlines; and generally promoting goodwill in a professional and trust-building manner.
Position is hybrid but there is a requirement for the analyst to work onsite each week
Position requires an on-call rotation and must be within an hour’s drive of PJM while on-call

Requirements

Bachelor's Degree in Computer Science, Engineering or equivalent work experience
At least 4 years experience with Systems Management, Telecommunications support, and telecommunications systems administration
Ability to produce high-quality work products with attention to detail
Ability to communicate effectively in a team environment
Experience in quantitative and qualitative analysis
Experience using verbal and written communications skills
Ability to use Microsoft Office Suite (MS-Word, MS-Excel and MS-PowerPoint)
Experience with British Telecom bulk turret or equivalent system
Experience with other telecom systems such as voice recording systems, mass communication systems
Experience with Cisco Call Control & Unified Communications platforms such as Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (voicemail), Cisco Expressway Series gateways, and Cisco IP phones undefined
Master's Degree in Business Administration (MBA)
Experience or familiarity with Cisco based Network Technologies, including routers, switches and firewalls Experience with PJM operations, markets, and planning functions Experience supporting any PJM Committees Experience or knowledge with Critical Infrastructure Protection (CIP) requirements